Agent Library

21,500+ skills & agents. Every one governed.

5,814 pre-built agents and 15,654 library skills across 24 industries and 12 roles per industry — installable from the catalog, connected to your systems, and run through the same fail-closed gate chain as everything else on Cortex.

21,511 governed library items · counted live from the catalog, not a marketing number

Agent Studio
skills
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Publishedv4 · reliability 96
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Shipped, arriving Thursday.tools: Search KB · $0.004
studio ▸ build → publish → chat-test
Collections

Start from a curated collection.

Hand-built suites for the jobs enterprises automate first — every collection ships governed, with policies and audit built in.

Wealth & Retirement · 121 skills
  • Retirement income & withdrawal strategy
  • Tax: Roth/RRSP, loss harvesting, rule changes
  • Estate, insurance & cross-border planning
  • Advisor tools: meeting prep, compliance pre-screen
Enterprise Role Packs · 11 roles
  • Service, Sales & Customer Success
  • IT Service Desk, HR & Finance Ops
  • Legal Intake, Procurement & Field Ops
  • Risk & Compliance
Productivity Pack · 9 agents
  • Inbox triage & email drafting
  • Meeting prep, notes & follow-up
  • Smart scheduling & daily brief
  • Executive assistant orchestration
Gene collection · 630 agents
  • Smart claims, actuarial & AML
  • Audit, GRC & ESG reporting
  • ITAM / ITSM & security operations
  • Data & analytics workbenches
Browse the library

Find the skill your team needs.

Search 21,500+ governed skills and agents, or filter by industry and type — every result installs from the catalog and runs through the same gates.

skill

Run an on-demand read query — Escalation Specialist, Customer Support

Run an on-demand read query for Escalation Specialist teams in Customer Support, delivered by the On-demand Reporting & Insights pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistOn-demand Reporting & Insights
skill

Summarize query results — Escalation Specialist, Customer Support

Summarize query results for Escalation Specialist teams in Customer Support, delivered by the On-demand Reporting & Insights pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistOn-demand Reporting & Insights
skill

Highlight supplied exceptions — Escalation Specialist, Customer Support

Highlight supplied exceptions for Escalation Specialist teams in Customer Support, delivered by the On-demand Reporting & Insights pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistOn-demand Reporting & Insights
skill

Assess supplied context — Escalation Specialist, Customer Support

Assess supplied context for Escalation Specialist teams in Customer Support, delivered by the Decision Support pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistDecision Support
skill

Draft a recommended response — Escalation Specialist, Customer Support

Draft a recommended response for Escalation Specialist teams in Customer Support, delivered by the Decision Support pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistDecision Support
skill

Prepare rationale for review — Escalation Specialist, Customer Support

Prepare rationale for review for Escalation Specialist teams in Customer Support, delivered by the Decision Support pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistDecision Support
skill

Summarize supplied work — Escalation Specialist, Customer Support

Summarize supplied work for Escalation Specialist teams in Customer Support, delivered by the Routing Advisor pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistRouting Advisor
skill

Assess priority and risk — Escalation Specialist, Customer Support

Assess priority and risk for Escalation Specialist teams in Customer Support, delivered by the Routing Advisor pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistRouting Advisor
skill

Recommend a routing decision — Escalation Specialist, Customer Support

Recommend a routing decision for Escalation Specialist teams in Customer Support, delivered by the Routing Advisor pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistRouting Advisor
skill

Query supplied historical data — Escalation Specialist, Customer Support

Query supplied historical data for Escalation Specialist teams in Customer Support, delivered by the Trend Briefing pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistTrend Briefing
skill

Summarize observed trends — Escalation Specialist, Customer Support

Summarize observed trends for Escalation Specialist teams in Customer Support, delivered by the Trend Briefing pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistTrend Briefing
skill

Prepare questions for forecast review — Escalation Specialist, Customer Support

Prepare questions for forecast review for Escalation Specialist teams in Customer Support, delivered by the Trend Briefing pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistTrend Briefing
skill

Search approved onboarding knowledge — Escalation Specialist, Customer Support

Search approved onboarding knowledge for Escalation Specialist teams in Customer Support, delivered by the Onboarding Guide pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistOnboarding Guide
skill

Draft step-by-step guidance — Escalation Specialist, Customer Support

Draft step-by-step guidance for Escalation Specialist teams in Customer Support, delivered by the Onboarding Guide pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistOnboarding Guide
skill

Prepare a review checklist — Escalation Specialist, Customer Support

Prepare a review checklist for Escalation Specialist teams in Customer Support, delivered by the Onboarding Guide pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistOnboarding Guide
skill

Summarize supplied feedback — Escalation Specialist, Customer Support

Summarize supplied feedback for Escalation Specialist teams in Customer Support, delivered by the Feedback Summary pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistFeedback Summary
skill

Surface recurring points — Escalation Specialist, Customer Support

Surface recurring points for Escalation Specialist teams in Customer Support, delivered by the Feedback Summary pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistFeedback Summary
skill

Prepare follow-up questions — Escalation Specialist, Customer Support

Prepare follow-up questions for Escalation Specialist teams in Customer Support, delivered by the Feedback Summary pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistFeedback Summary
skill

Search approved knowledge — Escalation Specialist, Customer Support

Search approved knowledge for Escalation Specialist teams in Customer Support, delivered by the Research & Discovery pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistResearch & Discovery
skill

Summarize supplied findings — Escalation Specialist, Customer Support

Summarize supplied findings for Escalation Specialist teams in Customer Support, delivered by the Research & Discovery pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistResearch & Discovery
skill

Draft a research brief — Escalation Specialist, Customer Support

Draft a research brief for Escalation Specialist teams in Customer Support, delivered by the Research & Discovery pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistResearch & Discovery
skill

Search approved process knowledge — Escalation Specialist, Customer Support

Search approved process knowledge for Escalation Specialist teams in Customer Support, delivered by the Process Guidance pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistProcess Guidance
skill

Summarize supplied process context — Escalation Specialist, Customer Support

Summarize supplied process context for Escalation Specialist teams in Customer Support, delivered by the Process Guidance pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistProcess Guidance
skill

Draft next-step guidance — Escalation Specialist, Customer Support

Draft next-step guidance for Escalation Specialist teams in Customer Support, delivered by the Process Guidance pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.

Customer SupportEscalation SpecialistProcess Guidance
Governed by default

Install is the easy part. Governance comes with it.

Library agents aren't scripts — they're governed identities. Installing one registers it with an owner, a budget, allowed models and actions, and a place in the audit ledger.

1 · Pick

Choose from the catalog

Filter by your industry and role; every item lists the systems it connects to and the skills it invokes.

2 · Connect

Wire it to your stack

Connectors, MCP servers, and OpenAPI imports — scoped by allowlists and DLP at the gateway.

3 · Run governed

Every run through the gates

Identity, budget, guardrails, policy, oversight — then a signed receipt in the Trust Ledger. On every plan.

Don't see the skill you need?

The visual skill builder ships new skills without code — or tell us what's missing and we'll point you at the closest governed pattern.

Agent Library — 21,500+ skills & agents | Cortex AI OS