Wealth & Retirement · 121 skills
- Retirement income & withdrawal strategy
- Tax: Roth/RRSP, loss harvesting, rule changes
- Estate, insurance & cross-border planning
- Advisor tools: meeting prep, compliance pre-screen
Agent Library
21,500+ skills & agents. Every one governed.
5,814 pre-built agents and 15,654 library skills across 24 industries and 12 roles per industry — installable from the catalog, connected to your systems, and run through the same fail-closed gate chain as everything else on Cortex.
21,511 governed library items · counted live from the catalog, not a marketing number
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Shipped, arriving Thursday.tools: Search KB · $0.004
studio ▸ build → publish → chat-test
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Hand-built suites for the jobs enterprises automate first — every collection ships governed, with policies and audit built in.
Enterprise Role Packs · 11 roles
- Service, Sales & Customer Success
- IT Service Desk, HR & Finance Ops
- Legal Intake, Procurement & Field Ops
- Risk & Compliance
Productivity Pack · 9 agents
- Inbox triage & email drafting
- Meeting prep, notes & follow-up
- Smart scheduling & daily brief
- Executive assistant orchestration
Gene collection · 630 agents
- Smart claims, actuarial & AML
- Audit, GRC & ESG reporting
- ITAM / ITSM & security operations
- Data & analytics workbenches
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648 results · Customer Support · skills
Search approved knowledge — Escalation Specialist, Customer Support
Search approved knowledge for Escalation Specialist teams in Customer Support, delivered by the Q&A Assistant pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Draft a grounded response — Escalation Specialist, Customer Support
Draft a grounded response for Escalation Specialist teams in Customer Support, delivered by the Q&A Assistant pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Prepare a review-ready answer — Escalation Specialist, Customer Support
Prepare a review-ready answer for Escalation Specialist teams in Customer Support, delivered by the Q&A Assistant pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Draft from supplied context — Escalation Specialist, Customer Support
Draft from supplied context for Escalation Specialist teams in Customer Support, delivered by the Drafting & Generation pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Follow configured behavior guidance — Escalation Specialist, Customer Support
Follow configured behavior guidance for Escalation Specialist teams in Customer Support, delivered by the Drafting & Generation pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Prepare copy for revision — Escalation Specialist, Customer Support
Prepare copy for revision for Escalation Specialist teams in Customer Support, delivered by the Drafting & Generation pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Summarize a supplied record — Escalation Specialist, Customer Support
Summarize a supplied record for Escalation Specialist teams in Customer Support, delivered by the Record Review pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Assess possible risk — Escalation Specialist, Customer Support
Assess possible risk for Escalation Specialist teams in Customer Support, delivered by the Record Review pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Flag items for human review — Escalation Specialist, Customer Support
Flag items for human review for Escalation Specialist teams in Customer Support, delivered by the Record Review pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Run a parameterized read query — Escalation Specialist, Customer Support
Run a parameterized read query for Escalation Specialist teams in Customer Support, delivered by the Data Query & Summary pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Summarize returned records — Escalation Specialist, Customer Support
Summarize returned records for Escalation Specialist teams in Customer Support, delivered by the Data Query & Summary pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Prepare a result-set overview — Escalation Specialist, Customer Support
Prepare a result-set overview for Escalation Specialist teams in Customer Support, delivered by the Data Query & Summary pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Check supplied context against policy — Escalation Specialist, Customer Support
Check supplied context against policy for Escalation Specialist teams in Customer Support, delivered by the Compliance Checker pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Surface potential policy issues — Escalation Specialist, Customer Support
Surface potential policy issues for Escalation Specialist teams in Customer Support, delivered by the Compliance Checker pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Recommend review items — Escalation Specialist, Customer Support
Recommend review items for Escalation Specialist teams in Customer Support, delivered by the Compliance Checker pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Assess supplied risk context — Escalation Specialist, Customer Support
Assess supplied risk context for Escalation Specialist teams in Customer Support, delivered by the Risk Assessment pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Explain assessment drivers — Escalation Specialist, Customer Support
Explain assessment drivers for Escalation Specialist teams in Customer Support, delivered by the Risk Assessment pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Recommend human review — Escalation Specialist, Customer Support
Recommend human review for Escalation Specialist teams in Customer Support, delivered by the Risk Assessment pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Query supplied record data — Escalation Specialist, Customer Support
Query supplied record data for Escalation Specialist teams in Customer Support, delivered by the Reconciliation Brief pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Summarize potential discrepancies — Escalation Specialist, Customer Support
Summarize potential discrepancies for Escalation Specialist teams in Customer Support, delivered by the Reconciliation Brief pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Prepare a reconciliation brief — Escalation Specialist, Customer Support
Prepare a reconciliation brief for Escalation Specialist teams in Customer Support, delivered by the Reconciliation Brief pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Assess a supplied exception — Escalation Specialist, Customer Support
Assess a supplied exception for Escalation Specialist teams in Customer Support, delivered by the Exception Review pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Summarize the assessment — Escalation Specialist, Customer Support
Summarize the assessment for Escalation Specialist teams in Customer Support, delivered by the Exception Review pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Recommend follow-up review — Escalation Specialist, Customer Support
Recommend follow-up review for Escalation Specialist teams in Customer Support, delivered by the Exception Review pattern from supplied context. Zendesk and Intercom are possible integration contexts that must be configured separately. Runs governed by policy, budgets, and the audit ledger.
Governed by default
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Library agents aren't scripts — they're governed identities. Installing one registers it with an owner, a budget, allowed models and actions, and a place in the audit ledger.
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